Refund Policy

Breakage and shipping damage

As glass products are fragile, please inspect your boxes in the presence of the courier on delivery. If a box is crushed, wet or damaged, or if broken items are found inside, you must ask the courier to issue a damage report.

Breakage and shipping damage claims are processed only if reported to info@nessy.com.tr within 2 days of delivery, together with the courier's damage report and photos of the box and products. Breakage claims without a damage report are not accepted. For approved claims, broken items are replaced or refunded.

For manufacturing defects that cannot be noticed on delivery (such as cracks, neck size, or pump or cap fit issues), products should be checked within 8 days of delivery and any defect reported immediately once noticed. Defect claims for products that have been filled, washed or otherwise processed are not accepted unless the defect is found to originate from production.

Hygiene and right of withdrawal

Our products are packaging components used for filling perfume and cosmetics and come into direct contact with the product. For this reason, items whose protective packaging, tape or box seal has been opened are not accepted for return on health and hygiene grounds.

Customers purchasing as consumers may exercise their right of withdrawal within 14 days of receiving the goods. However, under Article 15 of the Turkish Distance Contracts Regulation, goods whose protective packaging has been opened and whose return is unsuitable for health and hygiene reasons, as well as goods made specifically to the consumer's request, are excluded from the right of withdrawal. There is no right of withdrawal for commercial (invoiced, wholesale) purchases.

Return conditions and refunds

To be accepted for return, products must be unused, unfilled, unwashed and complete in their original, sealed box or packaging. Printed items and items personalised with the Assembly Studio cannot be returned unless they are defective. Please obtain approval from info@nessy.com.tr before sending a return; returns sent without approval may not be accepted.

For consumers' withdrawal requests, the payment is refunded within 14 days of our receipt of the withdrawal notice; for other approved returns, it is refunded within 14 days at the latest after the items reach our warehouse and are inspected, using the original payment method.