Frequently Asked Questions
Do you sell single units?
No. Products are listed with a unit price, but we do not sell single units; all products are supplied by the carton. You can find the units per carton in our PDF catalogue.
Do prices include VAT?
Yes. All prices on the site include 20% Turkish VAT (KDV).
Are the bottle, valve and cap sold together?
No. Bottles, valves and caps are separate products (“valve sold separately”), so you can combine the same bottle with different caps and valves.
What is the easy-close (crimpless) system?
15 mm easy-close valves are pressed onto the bottle neck by hand; no crimping machine is needed. These bottles use caps that fit 15 mm easy-close valves.
Which bottles use screw-on valves?
The ND, NY and BG202 series use screw-on valves; the valve is screwed onto the neck by hand, no machine needed.
Which cap and valve fit which bottle?
Each bottle page has a “Compatible Caps and Valves” section, and cap and valve pages list the compatible bottles. See also the system guide in our PDF catalogue.
Can I get samples?
Yes. Approved members can request a sample with the “Request Sample” button on the product page; we will contact you once we receive it.
How do I order?
Sign up and, once your membership is approved, build your list with “Add to My Order List” on product pages and send a quote request. You can also reach us via WhatsApp or our Contact page.
Do you print or paint bottles?
Yes, we offer bottle printing and painting. See our Assembly Studio page or contact us for details.
Do you have a product catalogue?
Yes. Download our PDF catalogue with dimensions, weights and carton quantities for every product.
What if products arrive broken?
Check the cartons in front of the courier on delivery; if there is damage, have a damage report drawn up. Send the report with photos of the carton and products to info@nessy.com.tr within 2 days of delivery. For approved claims, broken items are replaced or refunded.
Where are you located?
We are in Giyimkent, Esenler, Istanbul. With over 25 years in cosmetic packaging, we supply perfume bottles, valves and caps wholesale.
As glass products are fragile, please inspect your boxes in the presence of the courier on delivery. If a box is crushed, wet or damaged, or if broken items are found inside, you must ask the courier to issue a damage report.
Breakage and shipping damage claims are processed only if reported to info@nessy.com.tr within 2 days of delivery, together with the courier's damage report and photos of the box and products. Breakage claims without a damage report are not accepted. For approved claims, broken items are replaced or refunded.
For manufacturing defects that cannot be noticed on delivery (such as cracks, neck size, or pump or cap fit issues), products should be checked within 8 days of delivery and any defect reported immediately once noticed. Defect claims for products that have been filled, washed or otherwise processed are not accepted unless the defect is found to originate from production.
Hygiene and right of withdrawal
Our products are packaging components used for filling perfume and cosmetics and come into direct contact with the product. For this reason, items whose protective packaging, tape or box seal has been opened are not accepted for return on health and hygiene grounds.
Customers purchasing as consumers may exercise their right of withdrawal within 14 days of receiving the goods. However, under Article 15 of the Turkish Distance Contracts Regulation, goods whose protective packaging has been opened and whose return is unsuitable for health and hygiene reasons, as well as goods made specifically to the consumer's request, are excluded from the right of withdrawal. There is no right of withdrawal for commercial (invoiced, wholesale) purchases.
Return conditions and refunds
To be accepted for return, products must be unused, unfilled, unwashed and complete in their original, sealed box or packaging. Printed items and items personalised with the Assembly Studio cannot be returned unless they are defective. Please obtain approval from info@nessy.com.tr before sending a return; returns sent without approval may not be accepted.
For consumers' withdrawal requests, the payment is refunded within 14 days of our receipt of the withdrawal notice; for other approved returns, it is refunded within 14 days at the latest after the items reach our warehouse and are inspected, using the original payment method.