Shipping Policy
Orders and processing
Orders are processed once payment or order confirmation is received. Our products are priced per unit and sold in wholesale quantities; single units are not sold. In-stock items are prepared and shipped as soon as possible; for custom-made, printed or imported items, the estimated lead time is stated separately in the order confirmation.
Delivery and shipping costs
Deliveries within Türkiye are made through our partner courier companies or freight carriers. Shipping costs are calculated based on the volume, weight and delivery address of the order and are shown at checkout or in your quote. Please contact us if you would like to collect your order from our warehouse in Istanbul.
International shipping and damaged deliveries
For international orders, the shipping method, cost and delivery terms are agreed with the customer before the order is placed; customs duties and fees are paid by the buyer.
As glass products are fragile, please inspect your boxes in the presence of the courier. If a box is damaged or items are broken, you must have the courier issue a damage report and send it with photos to info@nessy.com.tr within 2 days of delivery. Breakage claims without a damage report are not accepted; see our Refund Policy for details.